Supplier Operations
Confirmation, reconfirmation, chasing, and exception handling across supplier channels.
00Gappy / Travel
AI Workforce for Travel Operations
Gappy automates the operational work behind every trip — across booking systems, email, supplier portals, CRM, spreadsheets, and existing travel infrastructure.
Gappy / TravelTrigger → Completion
Why travel
Travel still runs between systems.
Booking platforms record the reservation. But the work required to deliver the trip often continues across supplier communication, schedule changes, fulfillment checks, internal queues, reconciliation, and customer support.
Humans remain the coordination layer between those systems. Gappy is built for that layer.
Built for
Travel operators with real operational complexity.
- TMCs
- DMCs
- OTAs
- Tour Operators
- Travel Groups
- Enterprise Travel Companies
Travel operating example
Supplier Reconfirmation
A bounded workflow that begins with a real operational event and ends only when the result is verified or an exception has been handed over.
- 01Booking enters reconfirmation window
- 02Retrieve reservation and supplier context
- 03Determine required confirmation path
- 04Contact or operate supplier channel
- 05Interpret response
- 06Update internal state
- 07Verify confirmed outcome
- 08Escalate exception if unresolved
Travel workflows
Start with the work your team still has to carry.
Booking Operations
Move booking work across inboxes, reservation systems, and internal queues.
Supplier & Payment Reconciliation
Support reconciliation with traceable decisions, checks, and handoffs.
Booking QA & Fulfillment
Check booking records and fulfillment milestones, then surface exceptions.
Schedule Change & Disruption
Coordinate downstream work when schedules, services, or plans change.
Customer Communication
Deliver context-aware communication as part of the operating workflow.
Existing systems
Your systems stay.
The manual coordination layer changes.
- 01Email
- 02CRM
- 03GDS
- 04Spreadsheets
- 05Supplier Portals
- 06Booking Systems
- 07Internal Systems
- 08Messaging Channels
Start bounded
One workflow first.
Map
Define the trigger, systems, decisions, actions, exceptions, and completion criteria.
Observe
Evaluate against historical or live operational cases.
Assist
Use human approval while measuring performance.
Expand
Increase autonomy only where evidence justifies it.
Measurement
Measure completion, not activity.
Exact baselines and success criteria are defined with each design partner. No public performance claim is implied here.
- Verified Completion
- Human Intervention
- Rework
- Cycle Time
- Critical Errors
- Exception Rate
- Human Minutes
- Cost per Workflow
Work with Gappy
Start with one travel workflow.
Bring the trigger, systems, exceptions, and definition of done. We will begin with the operating reality and define what a useful first deployment needs to prove.