WF-01
Supplier Operations
Confirmation, reconfirmation, chasing, and exception handling across supplier channels.
01Gappy / Applied AI
AI that gets
business done.
Gappy builds AI systems that understand operational context, make bounded decisions, and execute work across the software businesses already use.
We are starting with travel.
AI Workforce for Business Operations
02What we build
From software that stores work to AI that moves it forward.
Most business operations do not live inside a single system.
They happen between inboxes, databases, portals, spreadsheets, internal software, and human judgment.
Gappy builds AI Workforce that can carry context across those boundaries and move operational work toward a verified outcome.
03Gappy AI Workforce
From trigger to verified outcome.
Useful AI for operations has to do more than generate an answer. It needs to understand what happened, take authorized action, check the result, and know when a person should take over.
- 01
Trigger
Detect the event
- 02
Understand
Assemble context
- 03
Decide
Choose within bounds
- 04
Operate
Act across systems
- 05
Communicate
Coordinate people
- 06
Verify
Check the outcome
- 07
Escalate
Hand off uncertainty
04Primary vertical / Travel
Starting with travel.
Travel is global, fragmented, time-sensitive, and operationally intensive.
A single trip can move through booking systems, supplier portals, email, CRM, spreadsheets, internal queues, and repeated human coordination.
That makes travel a natural proving ground for AI that has to operate across real-world complexity.
Operational AxisHuman Control
- 01
Trigger
- 02
Understand
- 03
Decide
- 04
Operate
- 05
Verify
05Travel workflows
Operational work behind every trip.
WF-02
Booking Operations
Move booking work forward across inboxes, reservation systems, and internal queues.
WF-03
Reconciliation
Support supplier and payment reconciliation with traceable decisions and handoffs.
WF-04
QA & Fulfillment
Check bookings and fulfillment milestones, then surface what needs human attention.
WF-05
Schedule Changes
Coordinate downstream work when schedules, services, or plans change.
WF-06
Customer Communication
Deliver context-aware communication as part of the operating workflow — not as a disconnected chatbot.
06Operate across the stack
Built around the systems businesses already use.
Core business software contains years of operating logic.
Gappy is not built on the assumption that companies will replace it.
We design AI Workforce to operate across existing infrastructure while keeping authority, verification, and human escalation explicit.
- 01System Access
- 02Context & Policy
- 03Execution
- 04Communication
- 05Verification
- 06Human Control
07Projects
01
Travel / Active
Build around the operation, not the demo.
AI Workforce for Travel Operations
AI operators for the operational work behind bookings, suppliers, fulfillment, reconciliation, changes, and customer communication.
View Projects08Insights
Notes from the operating layer.
Practical thinking on AI Workforce, operational systems, and how autonomous work should be designed.
Read Insights09About Gappy
Make complex operations autonomous.
We believe AI will change business software from something people operate into something that can increasingly operate the business itself. Gappy is building that future one bounded workflow at a time.
About Gappy10Careers
Build AI that works in the real world.
We are building a team across AI, software, product, and operations for people who want to turn frontier technology into systems that carry real responsibility.
Join GappyWork with Gappy
Bring us the operation.
If important work still moves manually across systems, teams, and repeated judgment, we want to understand it.